Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Pulsily web application, mobile application, and any related services (collectively, the "Service"), operated by Kuzu Media LLC, a Florida limited liability company doing business as Pulsily ("we," "us," "our," or "Pulsily"). By creating an account or using the Service, you agree to these Terms.

If you’re accepting these Terms on behalf of a church or other organization, you represent that you have authority to bind that organization to these Terms, and the term "you" refers to that organization throughout.

You’re responsible for the activity that happens under your account, for keeping your login credentials secure, and for promptly telling us if you suspect unauthorized access. You must be at least 18 years old to create an account.

No enrollment of children under 13. The Service is designed for adults caring for adults. You agree not to enroll, upload information about, or otherwise process personal information of any person under 13 years of age through the Service unless you have first obtained verifiable parental consent meeting the requirements of the Children’s Online Privacy Protection Act (COPPA, 15 U.S.C. §§ 6501–6506) and its implementing regulations. If we learn that information about a child under 13 has been added to the Service without proper consent, we may delete that information without notice.

The Service lets you upload, create, and store content — rosters, check-in questions, answers, notes, touch logs, and similar ("Your Content"). You retain all ownership and intellectual-property rights in Your Content.

You grant Pulsily a worldwide, non-exclusive, royalty-free license to host, store, transmit, copy, display, and process Your Content solely for the purposes of (a) providing, maintaining, and improving the Service, (b) preventing or addressing technical or security issues, (c) complying with legal obligations, and (d) producing aggregated, de-identified analytics that do not identify any individual or church. This license terminates when you delete Your Content or close your account, except where retention is required by law or for legitimate backup purposes (see Section 8).

No AI training on Your Content. We do not use Your Content to train generative AI or machine-learning models, and we do not share Your Content with third parties for that purpose. If we ever build features that use AI on Your Content (for example, to summarize a check-in response for a leader), the processing will happen only at your request and only on your own data — not as training input.

You’re responsible for Your Content, including for obtaining any consents required to share information about people in your roster with Pulsily, and for ensuring you have the legal right to use the Service to communicate with the people in your roster.

You agree not to:

• Use the Service for any unlawful purpose.
• Send harassing, abusive, or threatening messages through the Service.
• Reverse-engineer, copy, or resell the Service.
• Attempt to bypass rate limits, security controls, or access restrictions.
• Use the Service to send unsolicited marketing email.

We may suspend or terminate accounts that violate these terms, with or without notice depending on severity.

Pulsily offers a Free tier (currently up to 10 leaders cared for, no time limit) and paid tiers priced by your church’s weekly attendance. Paid plans are billed in advance, monthly or annually, through Stripe. We’ll show you the price before you confirm.

Auto-renewal. Paid plans renew automatically at the end of each billing period — monthly plans renew monthly, annual plans renew annually — and your payment method is charged at the then-current price for your plan, until you cancel. By starting a paid plan, you affirmatively consent to this auto-renewal. We send a receipt and confirmation by email after each charge, including the amount, the next renewal date, and a link to the Stripe billing portal where you can cancel at any time. You may also cancel from your Settings inside the Service. Cancellation takes effect at the end of the current billing period (see below).

You can cancel at any time from your Settings or via the Stripe billing portal. After cancellation, you’ll keep access through the end of the current billing period; we won’t refund the unused portion.

If a renewal payment fails, Stripe retries it automatically on a schedule (typically three to four attempts over two to three weeks). During that window your account is marked Past Due in-product; we will email administrators about the issue. If retries fail, the subscription is canceled and the account moves to Free-tier behavior (with its associated caps).

Plan prices may change. If we raise the price of a tier you’re on, we will email administrators at least 30 days before the new price takes effect (Section 7).

The Free tier is full-featured for up to 10 leaders cared for, with no credit card required to start and no time limit. If you exceed the leader cap, the Service will keep caring for the people already in your roster but require an upgrade to enroll additional leaders. We may change the size of the Free tier with reasonable notice (Section 7).

We’ll keep building and changing the Service. Most changes will be improvements; some may remove features or change how things work. We’ll give administrators at least 30 days’ notice before any material change that reduces functionality or increases price.

You can cancel at any time. We can suspend or terminate access for material breach of these Terms, non-payment, or if we’re required by law. If we terminate without cause, you can export Your Content for at least 30 days afterward.

The Service is provided "as is." We don’t promise it will be uninterrupted or error-free. We don’t warrant that it will meet your specific requirements. To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Pulsily is not a crisis service. If a person on your roster is in danger, please contact local emergency services. The Service is a structure for ongoing care, not a substitute for it.

To the maximum extent permitted by law, our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim arose. We are not liable for indirect, incidental, consequential, or punitive damages.

By you. You agree to defend and indemnify us against claims arising from your use of the Service, your violation of these Terms, or your violation of someone else’s rights — including claims that Your Content infringes a third party’s rights or that you sent communications without the necessary consent.

By Pulsily. We will defend and indemnify you against any third-party claim that the Service, as provided by us and used by you in accordance with these Terms, infringes that third party’s patent, copyright, trademark, or trade-secret rights. If such a claim is made or appears likely, we may at our option (a) procure the right for you to keep using the Service, (b) modify the Service to be non-infringing while preserving substantially equivalent functionality, or (c) terminate your subscription and refund any prepaid fees for the unused portion of your term. This paragraph states our entire liability, and your exclusive remedy, for any infringement claim relating to the Service.

Process. The indemnifying party’s obligations are conditioned on the indemnified party giving prompt written notice of the claim, granting sole control of the defense and settlement (provided no settlement admits fault or imposes non-monetary obligations on the indemnified party without consent), and providing reasonable cooperation.

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. Subject to Section 13, you and Pulsily agree that disputes arising out of or relating to these Terms or the Service will be resolved exclusively in the state courts of Orange County, Florida, or the U.S. District Court for the Middle District of Florida (Orlando Division), and each party consents to personal jurisdiction in those courts.

Informal resolution first. Before filing any claim against the other party, you and Pulsily agree to first attempt to resolve the dispute informally by sending a written notice describing the claim and a proposed resolution to our contact form (for notices to Pulsily) or to the administrator email on file (for notices from Pulsily). The parties will negotiate in good faith for at least 30 days before initiating any formal proceeding.

Court resolution. If informal resolution fails, disputes will be resolved in the courts identified in Section 12. The parties knowingly and voluntarily waive any right to a jury trial in connection with any such dispute, to the maximum extent permitted by law.

If you believe content on the Service infringes your copyright, send a notice that complies with 17 U.S.C. § 512(c)(3) to our designated agent below. We will respond to valid notices by removing or disabling access to the allegedly infringing material, and we may forward the notice to the user who submitted the content. We may terminate accounts of repeat infringers.

Designated agent for notice of claimed infringement:
Rachel Higley
Kuzu Media LLC
4262 Lake Underhill Road, Unit D
Orlando, FL 32803
Phone: (610) 301-7206
Email: rachel@kuzumedia.com
Registered with the U.S. Copyright Office under registration number DMCA-1072701.

We may give notice to you by email to the administrator address on file, by posting a notice in the Service, or by any other reasonable means. You give notice to us via our contact form. Notice is effective when sent.

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign these Terms — including in connection with a merger, acquisition, reorganization, or sale of substantially all of our assets — without your consent. Subject to that, these Terms bind and benefit each party’s permitted successors and assigns.

Neither party is liable for a failure or delay in performance caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, internet or telecommunications failures, third-party service outages, cyberattacks, ransomware, government action, or pandemic. The affected party will use reasonable efforts to mitigate the impact.

You may not use or export the Service in violation of U.S. export laws and regulations, or any other applicable export controls. You represent that you are not located in, and are not a national or resident of, any country subject to a U.S. government embargo or designated as a “terrorist-supporting” country.

If any provision of these Terms is held unenforceable, the remaining provisions stay in effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable, preserving its intent.

These Terms, together with our Privacy Policy, are the entire agreement between you and Pulsily concerning the Service and supersede any prior or contemporaneous agreements on that subject.

Our failure to enforce a right under these Terms is not a waiver of that right.

We may update these Terms from time to time and will update the “Last updated” date at the top. If we make material changes, we’ll email administrators at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you object to the changes, your remedy is to cancel before the effective date.

Questions about these Terms? Send a note via the contact form.